Travel Claims Services (TCS)

Travel Claims Services process and administer claims on behalf of MAPFRE Asistencia, the insurer of your policy.  MAPFRE ASISTENCIA is authorised and regulated by the Dirección General de Seguros y Fondos de Pensiones (DGS) in the jurisdiction of the Kingdom of Spain. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority (registration number 203041), with a branch registered in England and Wales with company name MAPFRE Assistance (Company Number FC021974, Branch Number BR008042) and UK branch registered office at Dixon House, 72-75 Fenchurch Street, London, EC3M 4BR.  Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

The company was formed in June 2003 as a specialist service provider to the travel insurance industry.

TCS can offer a bespoke claims administration service covering all aspects of the claims process. It can also perform as an extension to its clients’ own claims administraion providing a tailored service matching that provided by the client’s own in-house team. Alternatively TCS can process and administer claims to suit individual needs.

TCS has ambitious plans to develop its service within the travel insurance sector in order to achieve a position of market leadership.


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+44 (0) 207 748 0061

Opening Hours
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: Closed