How to Make a Claim

1. Download a claim form from the list below and fill it in. Please ensure that you download the form before filling it in otherwise your changes will not be saved. If you need to know what’s covered by your policy please refer to your Policy Wording Booklet.

2. If your holiday was cancelled or cut short, there are some steps you need to take before making a travel insurance claim. Please click here to read our guide.

3. Email your form to, along with a photograph or scanned copy of supporting documents. Please keep hold of your original documents as we may ask you to provide them at a later date.

4. When we receive your completed claim form we will send you an acknowledgement email that includes your unique claim reference number. Please quote this reference number in any future correspondence with us.


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+44 (0) 207 748 0061

Opening Hours
Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: Closed