How to Make a Claim
Please Read in Full before proceeding
Until further notice, please do not send any claims forms or supporting documentation by post to our address as the office is now operating with minimal staff due to government guidelines during the Coronavirus emergency.
We are still able to accept and process documentation sent by email to email@example.com and will endeavour to resume our normal service as soon as possible.
With this in mind, there is no need to send original documentation to us at this stage where you are able to email it, although please do retain it as we may ask you to provide this at a later date.
If you have no other alternative than to send documentation by post, please bear with us as this may not be acknowledged or processed for some time.
Please choose the claims form that is most relevant to the claim you wish to make:
- Baggage Delay, Baggage and Money
- Curtailment (Cutting Short Your Trip)
- Medical Emergency and Associated Expenses
- Travel Delay, Missed Departure and Catastrophe
- Ski Equipment, Ski Hire, Ski Pack and Piste Closure
- Personal Liability, Personal Accident and Legal Expenses
Our claims forms are in PDF format and you will need to have Adobe Reader installed on your computer to view them. If your computer does not yet have Adobe Reader installed, you can download it free from here.
Once you have downloaded and completed the relevant claims form, please email it to: firstname.lastname@example.org
Ensure that you attach all the documentation to support your claim with your completed form.
We will send you an acknowledgment email to you upon receipt of your emailed completed claims form which will advise you of your unique claim reference number. Please make sure you quote this reference number in any future contact you have with us.
TCS are appointed by MAPFRE Assistance UK to handle claims in line with your travel insurance policy. Please, therefore, refer to your policy wording for all terms and conditions, including the complaints procedure, if required.